How to Retain 10K+ Customers Using AI Predictions?

31 Jul 2025

Telecommunications Case Study

From 10,000 lost customers to €7.05M profit with AI: How to transform churn into competitive advantage. Companies in various industries lose annually ~€2.4 billion from customer churn. A European telco asked us to solve its 10,000+ customers' loss per year (€13.5M revenue at risk).

The Transformation

Our 5-step AI framework delivered results in 90 days:

  • 92% prediction precision (vs 56% with traditional methods)
  • 91% net retention rate (+8% improvement)
  • 742% first-year ROI
  • $6.5M annual revenue preserved

The Breakthrough?

Moving from reactive engagement to proactive relationship management with 45-day early warning systems.

Download the complete case study to see our methodology, implementation framework, and financial breakdown.